Shipping policy

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, launches, promotional periods, or periods of high order volume.

SHIPPING METHODS & RATES

Creative Heritage currently ships within the United States only. Available shipping methods, shipping charges, and estimated delivery times are calculated and displayed at checkout based on the destination and order.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow time for the carrier to update tracking information after your package has been accepted.

ADDRESS CHANGES

If you need to update your shipping address, please contact Customer Care as soon as possible. Once an order has been processed or shipped, we may not be able to make changes to the shipping address.

DELIVERY

Delivery estimates provided at checkout are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, and other circumstances outside of Creative Heritage’s control may affect delivery times.

LOST, MISSING, OR DAMAGED PACKAGES

If your order arrives damaged, appears to be lost in transit, or you experience another delivery issue, please contact Customer Care with your order number and relevant details so we can assist you.

Creative Heritage is not responsible for packages confirmed as delivered by the carrier to the shipping address provided at checkout. However, we encourage you to contact Customer Care if you experience a delivery issue so we can help determine the appropriate next steps.

INTERNATIONAL SHIPPING

Creative Heritage currently ships within the United States only. International shipping is not available at this time.

QUESTIONS

For questions regarding shipping or an existing order, please contact Creative Heritage Customer Care and include your order number whenever possible.