FAQ

REQUENTLY ASKED QUESTIONS

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, launches, promotional periods, or periods of high order volume.

HOW DO I TRACK MY ORDER?

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow time for the carrier to update tracking after your package has been accepted.

CAN I CHANGE MY SHIPPING ADDRESS?

Contact Customer Care as soon as possible if you need to update your shipping address. Once an order has been processed or shipped, we may not be able to make changes.

WHAT IS YOUR RETURN WINDOW?

Eligible items may be returned within 14 days of delivery. Items must meet the conditions outlined in our Returns & Exchanges policy.

CAN I EXCHANGE AN ITEM?

Exchange availability is subject to current inventory. Contact Customer Care if you would like a different size or item.

HOW DO I CHOOSE THE RIGHT SIZE?

Review the fit guidance and measurements provided on the product page. If you are unsure which size to choose, contact Customer Care with the product name and your usual size.

HOW SHOULD I CARE FOR MY PURCHASE?

Always follow the care instructions provided with the item. For additional guidance, visit our Product Care page.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Contact Customer Care as soon as possible and include your order number and photographs of the issue so we can assist you.

HOW DO I CONTACT CUSTOMER CARE?

Use the Contact Us page and include your order number when contacting us about an existing purchase. We aim to respond within 1–2 business days.