Customer Care
Shipping and Delivery
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, launches, promotional periods, or periods of high order volume.
SHIPPING METHODS
Available shipping options and estimated delivery times will be shown at checkout based on your destination.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow time for the carrier to update tracking after your package has been accepted.
ADDRESS CHANGES
If you need to update your shipping address, contact Customer Care as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
DELAYS & LOST PACKAGES
Carrier delays can occur after an order leaves our facility. If your tracking has not updated for an extended period or your package appears to be lost, contact Customer Care and include your order number.